Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact our team by email, phone or live chat for quick help with deposits, verification, withdrawals, bonus queries or gameplay problems. Use the channels below to reach the correct department, report faults or request documentation. We’re ready to assist with account access, payment clarification and technical troubleshooting; reach out and we’ll respond as soon as possible. Live chat is available outside listed hours for urgent faults.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat & email (response within 1 business day) |
| General enquiries | [email protected] - Billing & account (email reply 24–48h) |
| Affiliate enquiries | [email protected] - Partnerships (account manager on approval) |
| Phone | +61 2 4976 3814 - Call for urgent issues (voice support) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-20:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues or matters requiring documents or explanations. Please include a clear subject line and provide up-to-date contact details, account ID and any relevant attachments to speed handling. Incomplete information can cause delays, so double-check contact numbers and email addresses before sending.
Send us a message
Response Time
Contact our support team via live chat or email. Most inquiries are answered within one business day. More complex issues, such as verification or payment investigations, may take longer depending on their nature and could require additional documents. We'll keep you informed by email and aim to prioritise urgent matters for faster resolution.
Feedback
Have a suggestion, idea or bit of feedback about the site? Send it through and let us know what could work better, from the games lobby to account features. We review feedback carefully and use it to improve our service and the way the website works. Thanks for sharing your thoughts and helping us make things better.